POSITION SUMMARY
The Customer Success Manager plays a pivotal role in ensuring a smooth and successful onboarding experience for new clients and their teams at 10X Business Academy. Acting as a trusted guide, the Customer Success Manager will oversee each client’s journey, supporting business owners in holding their teams accountable, tracking engagement metrics, and maintaining high satisfaction rates. This role focuses on building strong relationships with clients to drive engagement, maximize learning outcomes, and ensure long-term client retention and contract renewals. If you have a passion for helping with training & development outcomes, this is the role for you!
ABOUT CARDONE VENTURES
Our mission is to help business owners achieve their personal, professional, and goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, transparent, disciplined, aligned, and results oriented. This company operates nationally and is growing by the day.
SUCCESS LOOKS LIKE:
- Creating a positive client experience by keeping clients informed, addressing concerns promptly, and offering solutions that align with their business growth goals.
- High client satisfaction and engagement, with client’s teams consistently participating in all of the learning programs.
- High retention rates through proactive support and communication, ensuring clients feel supported, motivated, and empowered.
OBJECTIVES
- Facilitate seamless onboarding for new clients and their teams, ensuring they feel confident and ready to begin their learning journey.
- Conduct regular check-ins with clients to review progress, offer support, and gather feedback on their team’s learning experience.
- Develop a tailored engagement plan for each client to foster team accountability and consistent participation.
- Collaborate with business owners to reinforce accountability strategies, keeping teams motivated and aligned with their learning goals.
- Track and analyze engagement metrics, including course completion rates, participation levels, and interaction frequency.
- Maintain high satisfaction rates by addressing client needs and concerns promptly, ensuring a responsive and positive experience.
- Provide ongoing insights to clients on learner engagement and progress, proactively identifying and addressing potential issues.
- Build long-term relationships with clients to enhance retention, increase the likelihood of contract renewals, and expand client engagement with additional programs.
COMPETENCIES
- Exceptional verbal and written communication skills to clearly support and guide clients and their teams.
- Ability to establish trust and build strong, positive relationships with clients, ensuring they feel valued and supported.
- Skilled in anticipating and addressing client concerns before they become challenges, fostering a smooth learning experience.
- Ability to track and interpret engagement data to guide client strategy and measure success.
EDUCATION AND EXPERIENCE
- 3-5 years in a customer success, client relations, or account management role, preferably within a learning, training, or SaaS environment.
- Familiarity with online learning platforms, educational programs, or experience supporting teams in professional development and training initiatives.
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk and working on a computer
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @cardoneventures.com. Already a Cardone Ventures candidate? Please connect directly with your recruiter to discuss this opportunity.
